Privacy Policy

Last Updated: September 30, 2024

Introduction

At Truffler, we take your privacy seriously and are committed to protecting the personal information you share with us. This Privacy Policy outlines the types of data we collect, how we use it, and the steps we take to safeguard your information. By using our services, you agree to the practices described in this policy.

Data Protection and Privacy

We prioritize your privacy and are committed to protecting your personal data against unauthorized access, misuse, or disclosure. We comply with applicable privacy laws and ensure that the information you provide is managed responsibly. Our data protection practices include encryption, secure access controls, and continuous monitoring to safeguard your information.

Personal Information We Collect

Information You Provide Directly

We collect personal information that you voluntarily provide when you use our services, such as when you:

Create an account.
Upload files or documents.
Contact us for support or inquiries.

The types of personal data we collect include:

Name: Used for account identification and personalized communication.
Email Address: Used for sending account updates, notifications, and support responses.
Phone Number: Collected optionally for additional security measures such as two-factor authentication.

Information from Third Parties

We may receive your personal information from third-party platforms if you choose to connect them with your Truffler account (e.g., social media accounts). These third parties may share your name, email, or other relevant account information with us. Additionally, we may collect information from other third-party sources where relevant to improving our services.

Automatically Collected Information

When you use our website or services, certain information is automatically collected to improve your experience:

IP Address: Helps with diagnosing technical issues, monitoring security, and ensuring system performance.
General Location: Based on your IP address to enhance your experience by delivering relevant services.
Browser Type and Operating System: Used to optimize the website for different platforms and devices.
Usage Data: Information about how you interact with our website and services, including pages viewed, actions taken, and time spent on the platform.

This automatically collected information is used to improve and optimize our services, monitor system performance, and troubleshoot issues.

Cookies

We use cookies to enhance your experience on our website. Cookies are small data files stored on your device that help us provide a personalized and efficient user experience.

Types of Cookies We Use:

Essential Cookies: Required for the functioning of the website and allow features like login and account management.
Analytics Cookies: Used to track website traffic and user behavior, helping us improve website performance.
Payment Cookies: Used to securely handle and verify transactions.
Optional Cookies: Enhance website functionality, such as remembering preferences. You can accept or reject these cookies, and they are not required for basic website operation.

You can manage or disable cookies through your browser settings. Disabling cookies may impact certain functionalities of the website.

Use of Personal Information

We use the personal information we collect for the following purposes:

Account Management: To create, manage, and support your user account.
Communication: To send important updates about your account, respond to customer inquiries, and provide relevant information.
Service Enhancement: To improve the functionality of our services based on user behavior, preferences, and feedback.
Security: To safeguard your data, detect and prevent fraudulent activity, and ensure the safe use of our services.
Payment Processing: To facilitate transactions and manage subscriptions or refunds securely.

Your personal information is not sold, rented, or shared with third parties for marketing purposes. We may share personal data with third-party service providers only when necessary to deliver services such as payment processing, file processing, or cloud hosting.

Automatically Collected Information

We collect certain data automatically to ensure our platform runs smoothly and securely. This information includes your IP address, browser type, operating system, and usage patterns. We use this data to:

Improve User Experience: Understand how users interact with the platform and optimize its design and functionality.
Ensure Security: Identify and address security issues, such as unauthorized access or malicious behavior.
Analyze Traffic and Performance: Monitor the performance of our services and improve their overall reliability and efficiency.

Sharing Information with Third Parties

We may share certain information with third-party service providers who help us operate the platform. These services may include:

Payment Processors: To handle and verify transactions.
Cloud Hosting Providers: For data storage and system operations.
AI Providers: To process and analyze files uploaded by users.

We only share the information necessary for these third parties to perform their functions and to deliver the services you've requested.

Data Security and Protection Mechanisms

We use advanced security measures to protect your personal data. These include:

Encryption: Sensitive data is encrypted both in transit and at rest.
Access Control: Personal information is accessible only to authorized personnel who need it for their work.
Rate Limiting: To prevent abuse and maintain service performance, we use rate-limiting techniques that limit the number of requests a user can make over a set period.
Monitoring: Our systems are continuously monitored to identify potential security vulnerabilities and take necessary actions.

We do not use your personal data for training AI models, ensuring that your information is handled only for the purposes necessary to provide the service.

Data Storage and Retention

Your personal information is stored securely on our servers or the servers of our trusted service providers. We retain your data for as long as necessary to:

Provide and maintain the services.
Comply with legal obligations (e.g., financial record-keeping).
Resolve disputes and enforce agreements.

Once your data is no longer required for these purposes, we securely delete or anonymize it.

International Data Transfers

If you are accessing Truffler from outside the country where our servers are located, please be aware that your information may be transferred, stored, and processed in a different country. We take steps to ensure that your data is protected regardless of where it is processed, in compliance with applicable privacy laws.

Your Rights

Depending on your location, you may have the following rights concerning your personal information:

Access: You have the right to request access to the personal information we hold about you.
Correction: You can request that we correct or update any inaccurate or incomplete information.
Deletion: You may request that we delete your personal information when it is no longer necessary for us to retain it.
Restriction: You can request that we limit the processing of your personal information under certain circumstances.
Objection: You have the right to object to the processing of your personal information where we are relying on legitimate interests as the legal basis.

To exercise any of these rights, please contact us using the information provided below.

Contact and Support

If you have any questions or concerns about our Privacy Policy or how we handle your personal data, please contact us:

Email: support@truffler.ca

We are here to assist you and will respond to your inquiries promptly.

By using Truffler, you agree to the terms outlined in this Privacy Policy. This policy may be updated from time to time to reflect changes in our practices or regulatory requirements. Please review this document regularly to stay informed of any updates.